Membership Terms
Membership is open to anyone aged 18 or over.
Members receive 50% off advance music ticket prices, priority booking when a night is close to selling out, and access across all three rooms. Membership is personal to you and for your own use only. It cannot be shared or transferred.
Membership renews automatically until you cancel, and you can cancel at any time. By joining you agree to the club code of conduct. We may suspend or end a membership where conduct spoils the room for other guests.
We handle the information you give us under the Privacy section below.
Venue and Event Terms
Some nights carry age restrictions, and valid ID may be required on entry. We reserve the right to refuse or revoke entry.
For seated events, latecomers are admitted at a suitable break so the performance is not disturbed. Please arrive in good time.
Professional recording and flash photography require prior written approval. The club accepts no liability for personal property brought onto the premises.
Lucky Draw Ticket Terms
Lucky draw tickets are a goodwill gesture. They hold no cash value and cannot be exchanged for cash.
They are non-transferable and must be redeemed on the same night, subject to capacity in the room.
Ticket Refunds
Advance tickets can be refunded up to 72 hours before the advertised start time. Request a refund by writing to concierge@soho.live or through the members box office.
Inside 72 hours tickets are non-refundable, unless the event is cancelled or materially changed by the club, in which case you will be offered a refund or a transfer.
Studio Terms of Business
Studio bookings are confirmed on receipt of a deposit. Cancellations or changes made within 48 hours of the booking may be charged in full.
The hirer is responsible for any damage caused during the hire, and must comply with all health and safety requirements on site.
Privacy
We collect the information you give us when you book a ticket or join as a member. We use it to confirm bookings, send event notifications, and run your membership. We do not sell your data.
To see, correct or delete the information we hold, or to ask a question about it, write to concierge@soho.live and a person answers.
Governing Law
These terms are governed by the law of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, sitting in the City of Westminster.
Soho Live Studios Limited, Soho, London.
Contact
Questions about these terms, group bookings, or anything odd. Write to concierge@soho.live and a person answers.